Technology committee

The Technology Committee was created after many, many years of slow, unreliable internet. We explored the limited options available, and then went "outside the box" to find the ultimate solution - 1G Fiber Internet! It was a huge project and took a few years from planning to implementation, but it has been one of Augusta Shores best amenities because it allows us to be connected to the world from the serene, beautiful setting of Augusta Shores.

The Technology Committee also installed Licensed-Plate Recognition (LPR) cameras at the front and back entrances. These cameras are connected to the local police departments, so if a license plate is captured that is on their "criminal hot list", the police are immediately notified. 

Responsibilities:

• Manage relationship with Internet Provider
• Work with new residents to establish internet service
• Manage Augusta Shores website
• Manage security cameras and relationship with vendor
• Look for opportunities where technology may enhance the experience in Augusta Shores

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FYI

 Our Contract has been sold by CenturyLink / Lumen to Bright Speed as of 10/01/2022.

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Frequently Asked Internet Questions:

 1) What do I do if I am having Internet connection speed issues or the internet appears to be down?

            Always try first rebooting your computer AND your internet modem!

             To do this:

1. Properly shut down and power OFF  your computer.
2. Unplug the power cord from your internet modem. (It does not have a power button.)
3. Wait at least  1 minute then plug the modem in and power on your computer.

If this does not resolve the issue, contact  Bright Speed  Support.

• Technical Support#:   833 363 2500

                      ALWAYS provide the HOA / Community Name – ‘Augusta Shores’  when calling tech support!

                       Then provide your name and address.

2)  How does internet billing work?

-  A "bulk contract” was negotiated with Lumen/CenturyLink, (Now BrightSpeed), so there is one internet bill for all of Augusta Shores.  It is paid by ASOA. ASOA collects $800 from each lot owner which pays for their internet for the year. Residents should NEVER be billed directly from BrightSpeed for internet service, although, you may be billed separately for additional services such as if you choose to pay for home phone service through BrightSpeed.

3)  What is the term of Augusta Shore's  internet contract?

-  It is an 8 year contract which began when the internet installation was complete (April 2020). The first year was negotiated for free! – billing began April 2021, and the contract goes through 2028.

4)  What is the Augusta Shores’ MDU account number?

-  The bulk services identifier is 'Augusta Shores', and then provide your address 

 5) What do NEW residents do if:

• If you want internet only (and NOT phone service)
• Call the sales team at  833-363-2500  to let them know you moved in and need to get set up for the Augusta Shores bulk services internet -  Then Provide our HOA Name “Augusta Shores” and your address. 
• If you want both internet AND BrightSpeed phone services

-  For the internet, same as the above question. As for the phone, let them know you wish to have phone service as well. The resident will be billed directly for phone service.  

6)  What do LEAVING residents do if:

• If you have no additional services like phone line, (internet only).

-  Call the sales team at 833-363-2500 to let them know you are moving and need to take their bulk services out of your name -  that way when the new resident moves in there’s not an issue for them to connect to the BULK internet services. The service can NOT be transferred to another residence outside Augusta Shores.

• If you DO have internet AND phone service

-  For the internet, same as the above question. As for the phone, you need to call the sales team to have that phone service cancelled before moving out. Otherwise if you don’t, it will cause issues for the new resident moving not being able to gain access to services because there’s still active service.